FAQs
The Swift Group believes that every customer has a right to expect good service each and every time contact is made with us. To help ensure that this happens we have agreed a set of service standards with our dealer networks that governs the way they do business with you, the customer.
These standards apply to both the sales and after sales experience and we actively monitor their delivery. These service standards are intended to provide a consistent, professionally handled response whenever you are in contact with anyone who represents the Swift Group.
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Parts Related Questions
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Where can I obtain parts for my holiday home?
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The network of Swift Group Dealers and Park Operators will be able to source most parts you require for your holiday home. We would advise you to return to your selling agent to obtain any spare parts you may need.
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How many years will spare parts be available for my holiday home?
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The Swift Group will endeavour to supply spare parts for holiday homes for eight years from the time of production.
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What if the parts are no longer available?
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Where the original part is no longer available, Swift will try to advise an alternative part.
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There has been a delay in receiving parts, who can help me?
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Your Swift Group Dealers/Park Operators have access to an online ordering system, which gives estimated delivery dates for all parts ordered. If the dealer or park operator requires further assistance, the dealer support team will be happy to help your dealer/park operator. We do not advise customers to contact the Swift Group to chase parts as you will not have the specific information required to trace the order.
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Warranty Related Questions
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Does my holiday home have a warranty?
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All Swift Group holiday homes have a one-year manufacturer’s warranty. This policy is dependant upon complying with the terms and conditions of the policy. Full details are supplied in the owners’ warranty handbook.
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Who can carry out warranty work on my holiday home?
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Your warranty policy stands with your supplying dealer/park operator and they are obliged to carry out any warranty work on your holiday home.
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Can I extend the warranty of my holiday home?
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Yes, the warranty can be extended, most dealers and park operators offer comprehensive packages. This is however independent of the Swift Group and is sold as an insurance based policy.
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What if I Require Assistance?
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I have a problem with my holiday home, who can help me?
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We would always recommend that you contact your supplying dealer/park operator so that an inspection can take place, and the necessary course of action agreed.
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I am unhappy with the service I have received from my dealer/park operator, where do I go from here?
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We would recommend that you write to your dealer/park operator, copying the letter to the Swift customer care team, quoting the serial number of your holiday home and requesting a response explaining how they will resolve your complaint.
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