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Frequently Asked Questions
The Swift Group believes that every customer has a right to expect good
service each and every time contact is made with us. To help ensure that
this happens we have agreed a set of service standards with our dealer
networks that governs the way they do business with you, the customer.
These standards apply to both the sales and after sales experience and
we actively monitor their delivery. These service standards are intended
to provide a consistent, professionally handled response whenever you are
in contact with anyone who represents the Swift Group.
- Q. Does my motorhome have a warranty?
- A. All Swift Group motorhomes have a 3 year manufacturers warranty on the habitation area of the motorhome. Full details are supplied in the owners' Service & Warranty Handbook. This policy is dependant upon complying with the terms and conditions of the policy, particularly, the regular annual servicing of the product. The Fiat element of the motorhome, has an independent warranty, and any questions regarding this, should be directed to Fiat.
- Q. Does the motorhome need to be serviced every year?
- A. In order to protect your investment and to maintain the warranty policy, you must have your motorhome serviced annually. We strongly recommend that you continue to have your motorhome professionally serviced, even after the warranty has expired.
- Q. I am having trouble booking my motorhome for its service, in line with the requirements, what timescale is acceptable?
- A. For the first service, we state that the van is serviced within the generous time window of 90 days before the anniversary of the date of purchase, and 60 days after. The third service must be completed by the third anniversary of the date of purchase.
- Q. Who can service my motorhome?
- A. We would always recommend that the product is serviced by a recognised and approved Swift Group Dealer, or Swift Approved Repair Centre. However, we will accept services completed by an NCC approved dealership.
- Q. Who can carry out warranty work on my motorhome?
- A. Your warranty policy stands with your supplying dealer, and they are obligated to carry out any warranty work. However the Swift Group will authorise any Swift Group Dealer or Swift Approved Repair Centre to carry out the work. It is at the discretion of the individual dealer, whether they take on any additional customers.
- Q. Can I extend the warranty of my motorhome?
- A. Yes, the warranty can be extended, most dealers offer comprehensive packages. This is however, independent of the Swift Group and is sold as an insurance based policy.
- Q. Is the warranty transferable, to new owners?
- A. The warranty can be transferred to new owners, in 2 ways. You can either contact the Swift Group, quoting the build number of the motorhome. Alternatively, your Swift Group Dealer can update the files, via the online aftersales system. In order for the warranty to be transferred, the terms and conditions must be adhered to, particularly the annual servicing.